What People Say ?

A big thank you to you

Dear Ms Hai Yen
A big thank you to you and Mr David Tran for making our Vietnamese trip a most enjoyable one.
The hotels are all very good as they are most 'high end' accommodation. Perhaps a feedback to
Metropole in Hanoi that they should change the mattresses to firmer and better quality ones for a
hotel of their standing? Maybe they have been used for a while and we feel our backs are sinking
into them. We will not expect very good quality mattresses from lower grade hotels but for Metropole,
being the top hotel in Hanoi, a good quality mattress for the room is very important. But the service is
TOP class, very good.
We kept having meals at the same restaurant next to the hotel we stayed in Sapa. A bit boring. Other than
that Sapa is very charming and we enjoyed the place.
Our Furama Resort Ocean View room with the package deal was very good.
Our last stop at Ho Chi Min / Saigon was very interesting too. It is so different and modern from the other
northern parts of Vietnam.
We thoroughly enjoyed our trip to Vietnam and the above feedback, we hope will help in giving your clients an even better
and more enjoyable time. We will recommend your good service should we or our friends wish to travel to
those places that your Company covers.
Many thanks and hope to speak to you again in the future.

With warmest regards
Neil & Evelyn Taylor
 

I was especially impressed with trip to Vietnam

Dear Ms Hai Yen,
 
 I am now back in Melbourne, and I am happy to provide the following feedback
 regarding my tour to Vietnam with your company.
 
 I am happy with the services provided by your company during my(together with my wife) 14 day (24/3/12 to 6/04/12) tour of Vietnam. Foremost, I was very happy your company kept its word on all it promised to do in the tour itinerary.
 
 I was especially impressed with the following :
 1. Your company sent us to the Hanoi Railway station right up to the train compartment to take the train to Sapa.On returning from Sapa to Hanoi, your company's representative again met us at the Hanoi Railway station (at 5 am) and took us back to the hotel. There , a hotel room was booked from 5 am to 8 am for us to freshen up and have breakfast before our trip to Halong Bay.
 All the tour guides in the different parts of the tour performed their tasks professionally. This is especially true for the tour guides in HCMC (Ngoc), Hai On (sorry, forgot his name), Hanoi (sorry, forget his name) and Sapa (Vung). Vung was very pleasant and communicative with us; my wife and I enjoyed the Sapa trip very much.
 
 All the hotels were good, especially Golden Rice Hotel in Hanoi, where the overnight rooms provided to us were first class (although Golden Rice hotel is a only 3 star hotel). However the hotel in Sapa did disappoint because when we moved into the room, there was a used towel still hanging in the bathroom.
 
 I negotiated the itinerary with Ms Hai Yen, who, I have no doubt , was responsible for the proper execution of the itinerary. On the last day of our tour, the company's Director Mr. Tran Anh Diep even paid us a courtest call at Golden Rice hotel, which was very kind of him. Previous to the tour, I did not know anything about Muslim Travel Vietnam or did I know anybody who was working for the company.
 
 If any of my relatives or friends are going to Vietnam, I will have no hesitation in recommending you to them.
 
 Thank you.
 
 Boon Lee
 Melbourne

We had a great trip

HI!

Yes we had a great trip and our bus driver and tour guide Lucy Vo was very nice and informative... we only can say positive things about her and also the bus driver Don was a very good driver...
thanks again,and if we need another booking we will be in touch...

Kind Regards

Mr. Waltraud Komar,

enjoyed your country very very much and it was one of our best trips

Dear Hai Yen,

As I promised I write you back with my impression from the trip to Vietnam.
First, I want to tell you that we enjoyed your country very very much and it was one of our best trips. We liked the people, the special atmospher as a communist country and the feeling of something new which is beeing built. As tourists we felt that everywhere people want us to feel good: in the hotels in the restaurants and on the street. We are thinking to come back next year to visit the places we missed like Dalat and Na Trang and again to visit Hanoi, which we found fascinating, and Hoi An just to mention the main places. Maybe we will add to this trip a visit to Cambodia or Laos. Are you willing to help me with it?

As to your company we were very pleased. Everything went smouthly and easy. I have few things of criticism. As I told you already we expected to have a better cabin in the train to SAPA and not next to the Bathroom. We expected to have better restaurants and so touristic: you have to take into account that people are coming to Vietnam also for the food. In the trip to Can Tho we felt that many things were not nescessary and were a waste of time and money (like the drive with a horse and a cart and things like that). But all everything was good.
Another thing, untill I met our lovely guide in Sapa- Hai, I thought you are a men and not a women. I am a women also.
Many thanks
Rivka

thank you to you and your colleagues for the organisation and arrangement of our trip to Sapa and Halong.

Dear Hai Yen

Hope this finds you well and that you and your family enjoyed a happy 'chuc meng nam moi'.
We just want to say a big thank you to you and your colleagues for the organisation and arrangement of our trip to Sapa and Halong. We had a very had a fantastic time in your country, made all the more wonderful by the fact that everything went very smoothly (pick up from the airport to the train station, from Lao Cai back to your office to wait for the Halong Phoenix Tour guide etc).
We would definitely recommend your services to our friends and if we do travel to Hanoi again, will certainly get in contact to organise our tours through you.

We wish you all the best for 2012. Com On!
Kind Regards
Frank Everingham

We had a wonderful holiday. Thank you for your help.

Hello
We had a wonderful holiday. Thank you for your help.
Your guide Ms Silen Truy was wonderful, and the best guide we had during our three-week trip in Vietnam. She allowed us flexibility, which was important with a small child, and with changing weather conditions. She was also very caring and patient, and she helped us understand more about the environment and the people in Halong
I would certainly recommend your company again, and Ms Silen Truy as a guide in Halong

Warm regards,
Mr Jason Bogie