Mr Neil & Mrs Evelyn Taylor
Thursday, April 26, 2012 3:30 PM
A big thank you to you
Dear Ms Hai Yen
A big thank you to you and Mr David Tran for making our Vietnamese trip a mostenjoyable one.
The hotels are all very good as they are most 'high end' accommodation. Perhapsa feedback to
Metropole in Hanoi that they should change the mattresses to firmer and betterquality ones for a
hotel of their standing? Maybe they have been used for a while and we feel ourbacks are sinking
into them. We will not expect very good quality mattresses from lower gradehotels but for Metropole,
being the top hotel in Hanoi, a good quality mattress for the room is veryimportant. But the service is
TOP class, very good.
We kept having meals at the same restaurant next to the hotel we stayed in Sapa.A bit boring. Other than
that Sapa is very charming and we enjoyed the place.
Our Furama Resort Ocean View room with the package deal was very good.
Our last stop at Ho Chi Min / Saigon was very interesting too. It is sodifferent and modern from the other
northern parts of Vietnam.
We thoroughly enjoyed our trip to Vietnam and the above feedback, we hope willhelp in giving your clients an even better
and more enjoyable time. We will recommend your good service should weor our friends wish to travel to
those places that your Company covers.
Many thanks and hope to speak to you again in the future.
With warmest regards
Neil & Evelyn Taylor
Mr Boon Lee & Wife
Monday, April 16, 2012 10:40 PM
I was especially impressed with trip to Vietnam
Dear Ms Hai Yen,
I am now back in Melbourne, and I am happy to provide the followingfeedback
regarding my tour to Vietnam with your company.
I am happy with the services provided by your company during my(togetherwith my wife) 14 day (24/3/12 to 6/04/12) tour of Vietnam. Foremost, I was veryhappy your company kept its word on all it promised to do in the tour itinerary.
I was especially impressed with the following :
1. Your company sent us to the Hanoi Railway station right up to the traincompartment to take the train to Sapa.On returning from Sapa to Hanoi, yourcompany's representative again met us at the Hanoi Railway station (at 5 am) andtook us back to the hotel. There , a hotel room was booked from 5 am to 8 am forus to freshen up and have breakfast before our trip to Halong Bay.
All the tour guides in the different parts of the tour performed theirtasks professionally. This is especially true for the tour guides in HCMC(Ngoc), Hai On (sorry, forgot his name), Hanoi (sorry, forget his name) and Sapa(Vung). Vung was very pleasant and communicative with us; my wife and I enjoyedthe Sapa trip very much.
All the hotels were good, especially Golden Rice Hotel in Hanoi, where theovernight rooms provided to us were first class (although Golden Rice hotel is aonly 3 star hotel). However the hotel in Sapa did disappoint because when wemoved into the room, there was a used towel still hanging in the bathroom.
I negotiated the itinerary with Ms Hai Yen, who, I have no doubt , wasresponsible for the proper execution of the itinerary. On the last day of ourtour, the company's Director Mr. Tran Anh Diep even paid us a courtest call atGolden Rice hotel, which was very kind of him. Previous to the tour, I did notknow anything about Muslim Travel Vietnam or did I know anybody who was workingfor the company.
If any of my relatives or friends are going to Vietnam, I will have nohesitation in recommending you to them.
Thank you.
Boon Lee
Melbourne
Mr. Waltraud Komar
Tuesday, March 20, 2012 11:09 PM
We had a great trip
HI!
Yes we had a great trip and our bus driver and tour guide Lucy Vo was very nice and informative... we only can say positive things about her and also the bus driver Don was a very good driver...
thanks again,and if we need another booking we will be in touch...
Kind Regards
Mr. Waltraud Komar,
Mrs Rivka Nir
Monday, March 19, 2012 1:53 AM
enjoyed your country very very much and it was one of our best trips
Dear Hai Yen,
As I promised I write you back with my impression from the trip toVietnam.
First, I want to tell you that we enjoyed your country very very much andit was one of our best trips. We liked the people, the special atmospher as acommunist country and the feeling of something new which is beeing built. Astourists we felt that everywhere people want us to feel good: in the hotels inthe restaurants and on the street. We are thinking to come back next year tovisit the places we missed like Dalat and Na Trang and again to visit Hanoi,which we found fascinating, and Hoi An just to mention the main places. Maybe wewill add to this trip a visit to Cambodia or Laos. Are you willing to help mewith it?
As to your company we were very pleased. Everything went smouthly andeasy. I have few things of criticism. As I told you already we expected to havea better cabin in the train to SAPA and not next to the Bathroom. We expected tohave better restaurants and so touristic: you have to take into account thatpeople are coming to Vietnam also for the food. In the trip to Can Tho we feltthat many things were not nescessary and were a waste of time and money (likethe drive with a horse and a cart and things like that). But all everything wasgood.
Another thing, untill I met our lovely guide in Sapa- Hai, I thought youare a men and not a women. I am a women also.
Many thanks
Rivka
Mr Frank Everingham
Thursday, February 09, 2012 12:39 PM
thank you to you and your colleagues for the organisation and arrangement of our trip to Sapa and Halong.
Dear Hai Yen
Hope this finds you well and that you and your family enjoyed a happy 'chuc mengnam moi'.
We just want to say a big thank you to you and your colleagues for theorganisation and arrangement of our trip to Sapa and Halong. We had a very had afantastic time in your country, made all the more wonderful by the fact thateverything went very smoothly (pick up from the airport to the train station,from Lao Cai back to your office to wait for the Halong Phoenix Tour guide etc).
We would definitely recommend your services to our friends and if we do travelto Hanoi again, will certainly get in contact to organise our tours through you.
We wish you all the best for 2012. Com On!
Kind Regards
Frank Everingham